"Let's help our products work hard so that our users don't have to."
I apply my extensive training in psychology and HCI to improve the user experience in a variety of products and situations. Depending on the product, "users" can include end-users, customers, stakeholders, or research participants.
I use a blend of methods to learn how users think, behave, perceive, and feel about their experiences with products. From planning a roadmap to workshopping results with stakeholders, I combine rigor and impact to prioritize our next steps.
From video games to VR brain dissections for med students, I've navigated some of the most difficult products out there. I'm equipped to ask the tough questions that only come with this kind of experience.
I've developed Research Strategies for features, games, websites, LMS platforms, and e-books. I've worked with stakeholders varying from junior programmers to CCOs and CEOs to reduce risk and elevate ROI.
Diagrams, diagrams, diagrams! In research, design, and education, one theme arises consistently: People organize their mental constructs (i.e., your products' features) using complex hierarchical systems. Knowing about their systems and designing for them reduces friction and churn.
I combine my deep experience in neuroscience, psychology, language, cultural diversity, and accessibility certification to help clients deliver equitable products. Knowing how to leverage your product for your users sets your brand apart from the rest!
Most of the work I did in my PhD was geared toward discovering the issues that different types of users experience with technology and designing for an accessible experience. With over 15 years of experience, I have tactical and strategic insights that are hard to find elsewhere.
"Satisfied consumers return just to use a product. They return for the whole experience."
"The user experience is about more than KPIs. It's about designing for the whole person."
How far did this genus of backyard roly-polies (AKA pillbugs, potato bugs) have to "roll" to get all the way over here to the US? And why does it even matter?